Privacy
Notice.

Last updated: April 2026  ·  Creatiloom Ltd, London, United Kingdom

1. Who we are

Creatiloom is a web design and digital marketing agency based in London, United Kingdom. We are the data controller for the personal data we collect through this website and in the course of providing our services.

You can contact us at: hello@creatiloom.com or by post at our London address.

2. What data we collect

We may collect the following personal data:

• Name and email address (when you submit our contact form or book a call)
• Phone number (if provided voluntarily)
• Information about your business and project needs (when shared via our contact form)
• Technical data such as IP address, browser type, and pages visited (collected automatically via analytics)

3. How we use your data

We use the information you provide to:

• Respond to your enquiries and schedule discovery calls
• Prepare and send project proposals
• Deliver the services you have engaged us to provide
• Send occasional updates or resources (only if you have opted in)
• Improve our website and services using anonymised analytics data

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage client relationships
• Contract — when processing is necessary to fulfil services you have requested
• Consent — for any marketing communications you opt in to

5. Data sharing

We do not sell your personal data. We may share it with trusted third-party tools we use to operate our business, including:

• EmailJS (for form delivery)
• Google Analytics (for anonymised website analytics)
• Scheduling tools used to coordinate calls

All third parties are contractually required to handle your data in accordance with applicable data protection law.

6. Data retention

We retain your contact data for as long as necessary to manage our business relationship, and for up to 3 years after our last contact unless you request earlier deletion. Analytics data is retained in anonymised form.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at hello@creatiloom.com. We will respond within one calendar month.

8. Cookies

We use cookies to improve your experience on our website. For details, please see our Cookie Policy.

9. Changes to this notice

We may update this Privacy Notice from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated notice.