Privacy
Notice.

Last updated: May 2026  ·  Creatiloom Ltd, London, United Kingdom

1. Who we are

Creatiloom is a web design and digital marketing agency based in London, United Kingdom. We are the data controller for the personal data we collect through this website and in the course of providing our services.

You can contact us at: hello@creatiloom.com or by post at our London address.

2. What data we collect

We may collect the following personal data:

• Name and email address (when you submit our contact form, book a call, or subscribe to our newsletter with your explicit consent)
• Phone number (if provided voluntarily)
• Information about your business and project needs (when shared via our contact form)
• Technical data such as IP address, browser type, and pages visited — only if you opt in to analytics cookies (see section 8)
• Your cookie preference choices, stored locally in your browser (creatiloom_consent in localStorage)

3. How we use your data

We use the information you provide to:

• Respond to your enquiries and schedule discovery calls
• Prepare and send project proposals
• Deliver the services you have engaged us to provide
• Send our monthly newsletter (only if you tick the consent box on the blog signup form)
• Improve our website using analytics data — only after you accept analytics cookies in our cookie banner or preferences

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Legitimate interests — to respond to enquiries and manage client relationships
• Contract — when processing is necessary to fulfil services you have requested
• Consent — for newsletter emails, analytics cookies, and any other optional marketing you opt in to

5. Data sharing

We do not sell your personal data. We may share it with trusted third-party tools we use to operate our business, including:

• EmailJS (for form delivery)
• Google Analytics 4 (only loaded after you consent to analytics cookies; IP anonymisation enabled)
• Scheduling tools used to coordinate calls

All third parties are contractually required to handle your data in accordance with applicable data protection law.

6. Data retention

We retain your contact data for as long as necessary to manage our business relationship, and for up to 3 years after our last contact unless you request earlier deletion. Newsletter subscribers are kept until you unsubscribe or ask us to delete your data. Your cookie preferences remain in your browser until you clear site data or change them via the cookie button on our site. Analytics data is handled by Google according to their retention settings when you have opted in.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing
• Withdraw consent at any time (where consent is the legal basis)
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, contact us at hello@creatiloom.com. We will respond within one calendar month.

8. Cookies and similar technologies

We use strictly necessary storage to run the site. Analytics and marketing cookies (including Google Analytics) are off by default until you choose Accept all, Reject all, or save a preference in our cookie banner or via the floating cookie button on any page. We do not load Google Analytics until you opt in. For full details, see our Cookie Policy.

9. Changes to this notice

We may update this Privacy Notice from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website following any changes constitutes your acceptance of the updated notice.